We offer the glamping-style camping experience.
Our tents have electrical power, air conditioner and fans.
Inside our facilities we have swimming pool, jacuzzi, bonfire, gaming room, resting areas with fans, hammocks, sunlounges, volleyball net, spa, restaurant, parking lot and Wi-Fi.

It is the guests’ responsibility to carefully read the Regulations and Code of Conduct through which Glamping HAMEKI is govern by, as this document has legal validity and will apply without exception to all people that expend our services.
The Internal Regulations and Code of Conduct is a document that contains the main clauses of the agreement of our services between the Guest and Glamping HAMEKI. Therefore, once the guest signs the registration sheet, you are agreeing to abide by the contract to follow all conditions described in the document as well as taking the consequences of non-compliance of any of these conditions.
• The term Gest at Glamping HAMEKI is referred exclusively to the people mentioned in the Registration sheet. No other person except the ones registered will be able to spend the night in the glampings.
• Guests must declare the exact number of people that will utilise the glamping; in case a person is not reported in a timely manner, the payment for the extra person fee must be made.
• The guest is responsible for requesting the proof of payment to our reception for all payments done in our facilities. This will protect the guest in case they are required to prove there are no debts existing between the guest and Glamping HAMEKI.
• All promotions or discounts are subject to availability and/or unannounced changes.
• All agreed discounts with public or private institutions will be per room, and not per person. Meaning the discount will be applied to the total cost of the glamping, regardless of the number of people booked inside the room.
• Discounts cannot be intermingled with each other or with other discounts or special offers.
• During the registration process, the guest must mandatorily provide an official ID if solicited. Additionally, they must provide a phone number and email for contact purposes if needed.
• It is vital that the guest is aware that Glamping HAMEKI does not offer any changes or cancelations, therefore once the reservation is made, the guest will not be able to make any changes unless the booking was made under the standard rate.
• For guests’ safety, you must leave all valuables inside a locker. Guests can ask a key for a locker at reception, and it must be returned during the check out. In case of loss of the key, Glamping HAMEKI will charge the corresponding replacement fee, which will be up to Glamping HAMEKI’s decision.
• If for some reason the guest requests a change of glamping after one was already assigned, a fee must be paid. This fee will not apply if there was an error coming from Glamping HAMEKI when you do the check-in. It will also not apply if the glamping has any issue that justifies the change.
• The cleaning of the glamping will only be done between 9:00 am to 1:00 pm. If the guest requires cleaning services outside this timeframe, a charge will be charged.
• Guests will be held responsible of covering the cleaning cost or even the replacement cost of blankets, bed linens, cushions or any other item from Glamping HAMEKI that gets stains of blood, ink, hair dye, shoe paint, etc. The amount will be up to Glamping HAMEKI’s decision.
• Guests must be respectful and considerate at all times towards other guests and staff, making sure the volume of their voices is moderated to not disturb the staff and other guests’ stay.
• Guests will refrain from using audio players machines, speaking in a loud voice or making any activity that will disturb the staff and other guests’ stay.
• Guests accompanied by children, they must ensure the infants will not alter other guest’s rest with screams, games, races inside or outside the glampings; specially during early morning or night time.
• Guests will be held responsible of covering the cost of any repair or replacement of any Glamping HAMEKI’s object, furniture or property they partially or totally damaged, whether it was intentional or accidental. The amount will be up to Glamping HAMEKI’s decision.
• Any flaws inside the glamping must be immediately reported to the staff, otherwise the guest will be held as responsible for the damage.
• Guests must also report any missing towels or amenities within the glamping. Otherwise, it will be considered that everything was correct when the guest received the glamping, and the guest will be held responsible for any missing item inside the room.
• Guests must leave the glamping by 12:00 pm at the least, with a 10-minute tolerance as long as the Reception is aware and gave prior approval.
• In case the previous stipulated check-out time is exceeded and the guests haven left the glamping, the guest will be held responsible for paying the 10% of the total price of their booking for each hour or fraction of hour.
• The tour to the cenotes must be done between 10:00 am and 4:00 pm (please consider that the cenotes close at 5:00 pm). The tour can last as long as the guests wants (in average, usually tours take 2 to 3 hours).
• Late check-in: the glamping is guaranteed. But if the guests will arrive after 6:00 pm, they must let the staff know to avoid any unforeseen situation.
• It’s the guest’s responsibility to verify all info related to their booking is accurate, therefore Glamping HAMEKI expressly disclaims any responsibility or liability for any responsibility about it.
• Any difference or error with the information provided, and causes extra charges due to changes or modifications, will be the guest’s responsibility.
• To guarantee any of the confirmed services from Glamping HAMEKI, the guest must pay 50% of the total price of the booking before their arrival. For this, the guest confirms that they are aware and agree with all the terms and conditions for the hired services. The guest also understands that nothing is included unless its clearly included in Glamping HAMEKI quote.

• Glamping HAMEKI reserves the right to refuse admission. This includes individuals under the influence of intoxicants, or any other characteristic that implies a risk to other guests or staff.
• Entering with intoxicants will be subject to denunciation to the corresponding authorities.
• It is strictly prohibited to smoke in and outside the glampings, as well as the Palapas. Please ask for the approved smoking area. Failure to comply with this provision may result in a fine that would be stablished according to the COFEPRIS standards, which is the entity that stablishes fines according to the Mexican Federal Health Law.
• Regardless of the fine stablished by COFEPRIS, the guest will also be responsible for any additional charges for concepts such as laundry or cleaning services for blankets, bed linens, cushions, etc., which will be up to Glamping HAMEKI’s decision.
• Entering to Glamping HAMEKI with outside food and beverages is prohibited, failure to comply with this provision may result in a fine from $100.00 MXN up to $1,000.00 MXN depending on the quantity of food and beverage that is introduced.
• The Guests that wish to enter alcoholic beverages to Glamping HAMEKI must have prior authorization from the staff and pay the corresponding corking fee. Failure to comply with this provision may result in the cancelation of the contract of usage of services without refund or compensation.
• The only alcoholic beverages allowed are liquor bottles (wine, whiskey, tequila, rum, etc.), or six pack of beers, without coolers, only the bottles. A corking fee of $50.00 MXN will be charged for every bottle of liquor and six pack of beer.
• The use of swim suits is mandatory when entering to the cenotes, denim is prohibited.
• The towels offered by Glamping HAMEKI are to be only used inside the facilities. If the towels are used in the cenotes, a fee of $150.00 will be charged per towel.
• In case the guest fails to comply with any of these clauses described in this document, the company reserves the right to terminate the contract for our services without refunds or compensations.
• Glamping HAMEKI has security cameras inside and outside our facilities. All the material recollected would be made available to authorities if needed.

• Glamping HAMEKI is not responsible under any circumstances for the theft or loss of valuable objects or cash inside their facilities. Any valuable objects or cash must be kept inside the lockers designated for that usage.
• Once the check-out time arrives, guests can request the luggage storage service without any additional fee once the corresponding format is signed. The maximum hour to pick the luggage up is at 5:00 PM. Once this time passes, a fee will be applied per day, which will be up to Glamping HAMEKI’s decision. On the seventh day, the items that weren’t claimed will be recycled or discarded.
• In case the guest wants to leave a valuable object inside their luggage, they must inform the staff right away. Glamping HAMEKI will not be held responsible for any loss, damage or theft to the guest’s luggage while being kept, nor for objects or cash left inside the luggage.
• Glamping HAMEKI will not be held responsible for forgotten items left in the public areas, nor forgotten items left inside the glamping once the check-out is done.
• Guests commit to return all objects that were lent to them in the same conditions as they received them. Failing to comply this, they must pay the cost of repair or replacement. The amount will be up to Glamping HAMEKI’s decision.
• Guests have 30 calendar days from the date of the check-out to claim any forgotten object in Glamping HAMEKI’s facilities. Once this time passes, the items that weren’t claimed will be recycled or discarded.
• Glamping HAMEKI does not have a shipping service to ship forgotten items inside the facilities. Therefore, all forgotten objects will stay in storage for a maximum of 30 calendar days, time in which the guest must find a way to recover their items.

• Glamping HAMEKI is PET FRIENDLY, all pets are welcome with no exception.
• It is vital that pet owners commit themselves to make their stay an exceptional experience for themselves, their pets and other guests.
• The guest must sign the Letter of Commitment that we specifically designed for guests with pets. In this document, the guest confirms they understand their responsibilities and consequences involving their booking with pets.
• The fee per pet, as well as the pet-sitting are mentioned in the Letter of Commitment for guests with pets.
• This Letter specifies that is strictly prohibited that pets are left alone inside the glamping, regardless if it’s only a couple of minutes.
• It is also mentioned that, if necessary, the Glamping HAMEKI staff will enter the glamping immediately to take care of the pet, and the guest will receive the corresponding fee for the pet-sitting service.
• The pet owner is responsible for 100% of the total cost of any repair or replacement of any Glamping HAMEKI’s goods that were damaged by their pet. Therefore, all pet owners must make a security deposit in cash when they do the check in. Additionally, it’s necessary the guest leaves an open voucher in case extra charges have to be made.
• It will be up to Glamping HAMEKI’s discretion to decide the total charge that will be required to pay any repair or replacement for any partial or total good from Glamping HAMEKI.
• All deposits will be returned in its entirely once the housekeeper confirms everything is in good condition.
• A percentage of the deposit will be deducted for laundry services for blankets, bed linens, cushions, with bad smell, or with urine and/or stools, or with excess of pet hair, etc. The quantity will be up to Glamping HAMEKI’s decision.
• The guest will be responsible to guard, clean and feed their pet, as well as not bother other guests.
• There will be a penalty for guests that are found to be introducing pets that were not previously reported to the Reception. Additionally, they will must cover the admission fee for the pet.

1. It’s the owner’s responsibility to carefully read the each of the clauses of this document, as well as respect them.
2. The entrance fee for each pet per night is $300.00 MXN.
3. The entrance fee for each pet per day pass is $150.00 MXN.
4. The security deposit is $500.00 MXN, this deposit is mandatory and must be paid in cash. This deposit will be returned to the guest once the check-out is finalised, as long as the housekeeper didn’t report any damages.
5. The pet owners are responsible for covering 100% of the total cost of any repair or replacement of any Glamping HAMEKI’s goods that were damaged by their pet. As well as the medical expenses in case another guest or staff were injured by the pet.
6. There will be an extra charge of $150.00 MXN for laundry services for each blanket, bed linens, cushions that the cleaning staff report with bad smell, or with urine, vomit and/or stools stains, or with excess of pet hair.
7. It is prohibited the pet climbs up the bed unless the owner uses the special blankets that will be given during your check-in.
8. Pet owners are responsible for picking up their pet’s stools and throw it without plastic bags in our biodigester. This has the purpose of reducing the environmental impact and turn waste into compost.
9. The pet owner must bring the pet’s Vaccination Booklet, with complete and up to date vaccinations and latest deworming date (no older than 6 months).
10. Pets that show aggressive conduct and jeopardise the integrity of other guests or staff in Glamping HAMEKI. Pet owners are 100% responsible for any incident their pet causes.
11. The pet owners commit themselves to monitor the pet’s behaviour inside and outside the glamping during all your stay in our facilities. Barking and howling is not acceptable, regardless if the guests are inside or outside the glamping, especially at night.
12. It’s strictly prohibited regardless of the circumstances to leave the pet alone inside the glamping. Therefore, if the guest has to leave for whatever reason and time, the staff will proceed immediately to take care of the pet without the owner’s explicit authorisation, taking the pat to the designated area. This will result in the automatic charge of pet sitting for $500.00 MXN per hour or fraction of hour.
13. It’s prohibited for the pet to be without a leash and without supervision in the common areas. They must be on a leash while being in these areas.
14. We have a special pool for pets free of chemicals, therefore it is prohibited that pets enter in the main pool.
15. In case the pet owner fails to comply with any of these clauses described in this Letter of Commitment, there will be a penalty charge of $500.00 MXN. Examples: enter with unreported pets or exiting the glamping and leaving the pet inside alone.
16. The pet owner is responsible to give the pet food, water, treats, toys, towels, beds, and other objects that may help the pet calm.
17. As this is a pet friendly hotel, Glamping HAMEKI has the main objective of promoting coexistence between the pet owner and the pet. Therefore, the pet owner must do everything feasible to do recreational activities always alongside the pet; and not leaving the pet alone under the staff’s care.
18. Glamping HAMEKI expressly disclaims any responsibility or liability for pets that get sick, scape or suffer an accident while staying in our facilities.
19. This Letter of Commitment for guests that travel with their pets is also available in our website www.hameki.com.mx. This document is also sent via email to all guests that wish to bring their pet to Glamping Hameki.
20. By signing this document, the guest confirms they fully understand the responsibility that comes with entering Glamping HAMEKI with their pets, as well as the consequences attached to it.

You could do the booking process via our website at www.hameki.com.mx or via WhatsApp at +1 (999) 242-4700.
• Booking via the website
The booking process via the website will start by giving the option of selecting the type of Glamping (double or suite), the type of rate, the dates, the number of guests and the services you would like to hire. This will be subject to Glamping HAMEKI’s availability. We recommend the guest to get to know the type of Glampings we have so the guest can choose the best type according to their necessities. Please be aware that the price is based on the number of people that accommodates in each Glamping.
When selecting the number of rooms, please take into consideration the maximum capacity for each Glamping:
 Double Glamping: 2 double beds for 4 people + 1 extra person in a single bed (sun lounger style). 5 people in total.
 Glamping Suite: 1 queen size bed for 2 people + 1 extra person in a single bed (sun lounger style). 3 people in total.
We have 5 Double Glampings and 1 Glamping Suite.
Our maximum capacity for accommodation is 28 people sharing beds and glampings.

• Booking via WhatsApp
This is the booking process via WhatsApp:
1. The guest must give us the following data:
✔ Entry date and departure date
✔ Name under which the reservation will be booked.
✔ Number of people (children under 12 years old and adults)
✔ Additional services
✔ Email address
✔ Payment method

2. We send the reservation details to the guest’s email and we send the payment details via WhatsApp so the guest can pay via bank transfer, bank deposit, payment through Oxxo, or bank card. The guest must make and advance payment of 50% of the total amount in order to set the room apart for the guest.

3. The guest makes the payment (once the payment is done, there is no refunds, changes or cancelations). Changes without additional charges must be done 10 calendar days before the date of the reservation. Less than that time a 20% penalty fee of the total amount will be applied.

4. The guest sends the proof of payment via WhatsApp to our number +1 (999) 242-4700 or email reservaciones@hameki.com.mx

5. We send the guest the proof of received payment, recommendations and location of Glamping HAMEKI.

Once the advance payment is done, it’s vital the guest sends the proof of payment to Glamping HAMEKI and ensure they receive the right information about their booking through the reservation number and description of the booked services. Please review all the provided information in order to solve any questions or doubts about the booking before your arrival.

The proof of payment must include: name of the guest, number of people (differentiating between children and adults), date and hour for the check-in, number of booked days, type of chosen tariff.

In case we don’t receive the corresponding proof of payment within 48 hours, the guest must ask for availability for the desired dates.

Before making any payment, the guest must read our Policies of Procurement, Cancelation Terms and Conditions.

🌺Romantic dinner with pasta, pizza and bottles of wine (red, white or pink). The price is $600.00 MXN for 2 people.
🌺Spa massages, variety of prices (from $300.00 MXN)
🌺Temazcal $600.00 MXN per person (2 people minimum)
🌺Zipline $100.00 MXN (1 shot per person)
🌺Tour to the cenotes to the Hacienda Kampepen $200.00 MXN per person.
🌺Photography session:
✨30 photos with 15 editions $1,500.00 MXN
✨Photos and video package $2,000.00 MXN
These services can be booked via WhatsApp at (999) 242-4700.

WE OFFER VEGETARIAN AND VEGAN OPTIONS. (PLEASE REQUEST THEM WHEN BOOKING YOUR SERVICES).

When the reservation will no longer be utilised under the stipulated dates, the guest may request a change of date without extra charge, as long as this change is requested within more than 10 calendar days of the date of the reservation. Less than this time will generate a 20% charge over the total price of the reservation. Glamping HAMEKI does not accept cancelations. Any intended change to the reservation must be requested in written form. The changes of dates are subject to the rate’s conditions and availability.

If a change in the price existed when changing the booking date, the guest will be held responsible for covering that price gap.

CANCELATIONS ARE NOT ACCEPTED.

SERVICES NOT UTILISED: When the guest is not able or is not willing to use the booked services, Glamping HAMEKI will not refund the cost nor offer changes for other services.

COMPLAINTS: Any expression of dissatisfaction with our service or related with the performance of the staff at Glamping HAMEKI. Any claim or grievance must be sent in writing via email to administracion@HAMEKI.com.mx

PETITION: Any written or spoken suggestion that requires Glamping HAMEKI’s punctual attention. The petition can be a request, suggestion or information. Any petition must be sent in writing via email to administracion@HAMEKI.com.mx

For issuing invoices, the guest must send an email to administracion@HAMEKI.com.mx requesting the issuing of this document, and must provide the following information:

• Copy of the Record of Tax Situation
• CFDI usage
• Method of payment
• Email address

Invoices will only be issued within the same month the payment was made.

What are our Glampings made of?
Glampings at Hameki are made by ourselves with a special fabric called fortoflex, this product offers a lot of advantages such as: high level of opacity to ensure a more comfortable rest at night, UV rays filter, as well as being easy to clean and avoid propagation of fungus, making our glampings a safe space for people with allergies. Additionally, they are flame retardants and high resistant to tearing. Their structure allows the cold air from the air conditioners to be retained for longer times, which guaranties a more enjoyable stay. This fabric can successfully cope with Yucatan’s extreme weather, making them durable, comfortable and clean.

HAMEKI’s compromise with nature
In Hameki, we always aim to be compromised with the environment and reducing the environmental impact by leveraging the sunlight through solar panels; using a biodigester to treat the water we use; using environmentally friendly cleaning products for the water table of the region; we separate our garbage taking advantage of the organic residues to create compost, and taking the inorganic residues to recycling centres.